Returns & Refunds Policy

At Cleva's Multiverse LLC, we want customers to receive their collectibles in the condition expected. Please review the following Returns & Refunds Policy before making a purchase.

Trading Cards & Collectible Card Products

ALL TRADING CARD SALES ARE FINAL.

Due to the collectible, randomized, and market-sensitive nature of trading cards, all trading card and collectible card product sales are final.

We do not accept returns, refunds, exchanges, or cancellations on trading card products.

This includes, but is not limited to:

• Sealed trading card boxes

• Packs

• Blaster boxes

• Mega boxes

• Value boxes

• Hobby boxes

• Individual trading cards

• Graded cards

• Complete card sets

• Limited-edition or specialty trading card products

Trading card products are not eligible for return, refund, or exchange once purchased, except where otherwise required by law.

Other Collectibles & Merchandise

Eligible non-card merchandise may be returned within 10 calendar days of the carrier-confirmed delivery date.

To qualify for a return, the item must:

• Be unused and in the same condition in which it was received.

• Be in its original packaging.

• Include all original accessories, inserts, parts, and materials.

• Not have been opened, altered, modified, assembled, or damaged after delivery.

Return requests must be submitted within the 10-day return period.

Before returning any merchandise, customers must contact Cleva's Multiverse LLC at support@clevasmultiverse.com to request return authorization.

Items returned without prior authorization may not be accepted.

Collectible Packaging

We understand that packaging can be an important part of a collectible. Merchandise being returned must include its original packaging in the condition in which it was received. Items returned with packaging that has been opened, torn, crushed, written on, stickered, intentionally altered, or otherwise damaged after delivery may not be eligible for a refund.

Minor packaging imperfections, including small dents, creases, scuffs, scratches, corner wear, or other cosmetic packaging variations, do not automatically qualify an item as defective. We do our best to ship collectibles securely, but we cannot guarantee mint-condition packaging unless specifically stated in the product listing.

Damaged or Incorrect Items

If you receive an incorrect item or merchandise that was materially damaged in transit, please contact us within 10 calendar days of the carrier-confirmed delivery date at support@clevasmultiverse.com. Please include your order number and photographs of the item, product packaging, and shipping box. We will review the issue and provide instructions for resolution.

Non-Returnable Items

The following products are not eligible for return or exchange:

• All trading cards and collectible card products.

• Personalized or custom-made merchandise.

• Clearance or final-sale merchandise when identified as such at the time of purchase.

• Items that have been opened, used, assembled, altered, or modified.

• Items missing original packaging, accessories, parts, inserts, or other included materials.
  

Return Shipping

Unless otherwise required by law, customers are responsible for the cost of return shipping. Returns should only be shipped after receiving return authorization from Cleva's Multiverse LLC.

Authorized returns should be mailed to:

Cleva's Multiverse LLC
1345 Barnum Ave STE 9 #108
Stratford, CT 06614

We strongly recommend using a trackable shipping service when returning merchandise. Cleva's Multiverse LLC is not responsible for return shipments that are lost before being received by us.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless otherwise required by law.

Order Cancellations

Cancellation requests for eligible non-card merchandise should be submitted as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Trading card and collectible card product orders cannot be canceled once the order has been placed.

Contact Us

If you have questions regarding a return, refund, or cancellation, please contact:
support@clevasmultiverse.com
Cleva's Multiverse LLC reserves the right to update or modify this Returns & Refunds Policy at any time.